Portfolio
Fourteen years of work across government, healthcare, finance, and education. Each project is different — the through line is working at the intersection of people, policy, and organizational change.
Led a COVID-19 workplace reentry strategy that secured $1M+ in budget and transformed how Humana thought about remote culture — not as a temporary fix, but as a long-term organizational design challenge.
Humana
Service Design & Future of Work Strategy
Takeda
Oncology Prescriber Experience
Mapped the end-to-end experience of prescribers and non-prescribers across 35 interviews. The resulting journey work contributed to elevating the drug to a first-line treatment for its disease state.
TD Bank
Wealth Management Discovery
Facilitated research and stakeholder workshops to align TD Bank's wealth management teams on a 2 to 3-year omnichannel roadmap — bridging strategy, design, and business priorities across a complex financial services context.
Citi
Inclusive Design Plan & Pilot
Integrated inclusive design mindsets and practices into Citi's North American design team. The engagement led to structural changes within the organization and the promotion of several client stakeholders.
State of Massachusetts
Mass.gov Redesign
Redesigned the entry point for a statewide government site serving millions of residents. Prioritized 720 tasks across 39 sub-sites and built a scalable, accessible design system that could sustain the work long after the engagement ended.
Harvard Library
Digital Experience Redesign
Brought a user-centered approach to one of the most storied institutions in higher education — redesigning the library's digital experience to better serve researchers, students, and the broader Harvard community.
Rochester Regional Health
Strategy & Brand Development
Rochester Regional Health came to Velir asking for strategic direction after 5 hospitals in the region merged. They want to put patients first, and bring people hope through empathy and empowerment.
City of Somerville
Constituent Experience Redesign
Redesigned the city's digital experience with residents at the center — focusing on accessibility, plain language, and making local government easier to navigate for everyone, including those least likely to be served by default design decisions.